Contact information

At Coco Turtle, we are committed to providing excellent customer support. Please review our contact guidelines below:

How to Reach Us:

For any inquiries, you can contact us via:

Email: support@coco-turtle.com

WhatsApp: Available on our website during business hours

Social Media: https://www.instagram.com/direct/inbox/?hl=en

We assist with:

Order Status & Tracking

Returns & Exchanges (as per our policy)

Product Inquiries

General Support


Important: We do not process refunds or exchanges for promotional or final sale items. For damaged or incorrect products, a package opening video is required as proof.

Response Time:

We aim to respond within 24-48 business hours. Delays may occur during peak seasons, but we appreciate your patience.

We’re here to make your Coco Turtle experience smooth and enjoyable! 💛